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Privacy Policy

Metal Core Limited  is committed to protecting your personal privacy. This Privacy Policy explains in detail how we collect, use, process, and disclose your information when you access our website located at metalcore.com.bd, interact with our advertisements on Facebook or Google, or engage with our lead generation forms.

By accessing the Site or submitting your personal data, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in several ways to provide better services to our clients.

A.Personal Data

Personally identifiable information that you voluntarily give to us when you register for a consultation, request a quote for a pre-engineered steel structure, or participate in lead forms. This includes:

  • Identity Data: First name, last name, and job title/designation.
  • Contact Data: Email address, telephone number, and WhatsApp number.
  • Location Data: Physical address, project site location, and billing address.
  • Project Data: Specific details regarding your construction requirements (e.g., land dimensions, warehouse vs. factory usage, steel tonnage estimates, budget range).

B.Derivative Data & Technical Usage

Information our servers automatically collect when you access the Site, such as:

  • Device Information: Your IP address, browser type, operating system, and device name.
  • Usage Data: Pages viewed, time spent on pages, and referring website addresses (e.g., if you clicked a link from Facebook).

2. Legal Basis and Use of Your Information

We process your data based on legitimate business interests, the fulfillment of a contract, or your explicit consent. We use the information to:

  • Process Inquiries: Facilitate the creation of initial quotations and designs for Pre-Engineered Buildings (PEB).
  • Schedule Site Visits: Arrange for our engineers to visit your project site for measurements and feasibility studies.
  • Communications: Send you administrative information, such as updates to our terms, conditions, and policies.
  • Marketing (With Consent): Deliver targeted advertising, newsletters, and information about new steel structure technologies or company milestones.
  • Platform Optimization: We use data from Facebook and Google to analyze trends and manage the effectiveness of our advertising campaigns.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share information strictly in the following situations:

  • Service Providers: We may share your data with third-party vendors who perform services for us or on our behalf, such as:
    • Data analysis (e.g., Google Analytics).
    • Email delivery services.
    • Customer Relationship Management (CRM) hosting.
    • Cloud storage services.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and tracking pixels to access information when you sign in, store your preferences, and keep you logged in.

A.Google Ads & Analytics

We use Google Analytics and Google Ads remarketing services. This allows us to display ads to you on sites across the internet after you leave our website.

B.Meta (Facebook) Pixel & Lead Ads

We use the Facebook Pixel to measure the effectiveness of our advertising by understanding the actions you take on our website.

  • Lead Ads: If you submit data via a Facebook Lead Form, that data is processed by Meta and transferred to Metal Core Limited. We treat this data with the same security as data collected on our website.
  • Opt-Out: You can control your Facebook ad preferences here: Facebook Ad Preferences.

 

5. Data Retention

We will only retain your personal information for as long as it is necessary for the purposes set out in this Privacy Policy.

  • Client Data: Retained for the duration of our business relationship and as required by tax/accounting laws thereafter.
  • Marketing Data: Retained until you notify us that you wish to opt out (unsubscribe).

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. This includes using Secure Socket Layer (SSL) technology for data transmission. However, please be aware that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security.

7. Policy for Minors

We do not knowingly solicit information from or market to children under the age of 18. Our services are strictly Business-to-Business (B2B) and industrial in nature. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible.

8. Your Data Protection Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You can request that we correct any information you believe is inaccurate.
  • Right to Erasure: You can request that we erase your personal data under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
  • Right to Object: You have the right to object to our processing of your personal data (specifically for direct marketing).

To exercise these rights, please contact us using the information in Section 9.

9. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your data rights, please contact us at:

Metal Core Limited

  • Attn: Rezwan Kadir
  • Physical Address: House No-123, 1st Floor, Road No-3, Block-A, Section-12, Mirpur, Dhaka-1216
  • Email: metalcorebd@gmail.com
  • Phone: +8801799623975-78